Returns and Refund
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If you are not entirely satisfied with your purchase, we're here to help.
Goods Returned For Credit
Goods will not be accepted for credit without prior approval of personnel at Go Electrical’s nearest sales office.
In the case of the return of buy-ins against the purchaser’s order, credit will only be allowed if the original manufacturer/supplier also accepts the return.
All goods returned should be in their original containers and should not be shop soiled, obsolete or shop damaged. All such goods may be rejected or credited at a reduced rate.
Cut lengths of cable will not be accepted for return under any circumstances. No claim will be recognized unless such claim is made within seven (7) days of delivery and in every case the original invoice number and date must be quoted. All goods approved for return shall be returned freight pre-paid and may be subject to a 15% restocking charge.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non- refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please go to contact page here.